Terms and Policies
Terms And Conditions:
Effective Date: May 26, 2024
King Pepi Media ("we", "us", "our") operates the website www.kingpepimedia.com (the "Site"). This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the Site.
1. Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Personal Information Collected:
- Name
- Email Address
- Phone Number (optional, for shipping purposes)
- Payment Information (processed by Shopify Payments)
2. How We Collect Information
We collect personal information directly from you when you make a purchase or attempt to make a purchase through the Site. This includes your name, billing address, shipping address, email address, and phone number.
3. How We Use Your Information
We use the information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:
- Communicate with you;
- Screen our orders for potential risk or fraud;
- Provide customer support;
- Improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share your information with Shopify, our website hosting provider, to assist us in conducting our business and serving our customers.
5. Your Rights
If you are a resident of the United States, you have the right to access, correct, or delete the personal information we hold about you. If you wish to exercise this right, please create an account on our website to manage your information or contact us at support@kingpepimedia.com.
6. Data Security
We take the protection of your personal information seriously. All information is encrypted and securely stored by Shopify. We implement a variety of security measures to maintain the safety of your personal information.
7. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes via email.
8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@kingpepimedia.com or by mail using the details provided below:
King Pepi Media
7701 Southern Dr Suite R
Springfield, VA 22150
Privacy Policy:
Effective Date: May 26, 2024
King Pepi Media ("we", "us", "our") operates the website www.kingpepimedia.com (the "Site"). This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from the Site.
1. Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Personal Information Collected:
- Name
- Email Address
- Phone Number (optional, for shipping purposes)
- Shipping Address
- Billing Address
- Payment Information (processed by Shopify Payments)
2. How We Collect Information
We collect personal information directly from you when you make a purchase or attempt to make a purchase through the Site. This includes your name, billing address, shipping address, email address, and phone number.
3. How We Use Your Information
We use the information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:
- Communicate with you;
- Screen our orders for potential risk or fraud;
- Provide customer support;
- Improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).
4. Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share your information with Shopify, our website hosting provider, to assist us in conducting our business and serving our customers.
5. Your Rights
If you are a resident of the United States, you have the right to access, correct, or delete the personal information we hold about you. If you wish to exercise this right, please create an account on our website to manage your information or contact us at support@kingpepimedia.com.
6. Data Security
We take the protection of your personal information seriously. All information is encrypted and securely stored by Shopify. We implement a variety of security measures to maintain the safety of your personal information.
7. Changes to Our Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes via email at least 7 days before they take effect.
8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at support@kingpepimedia.com or by mail using the details provided below:
King Pepi Media
7701 Southern Dr Suite R
Springfield, VA 22150
Shipping, Refund, and Return Policy:
Effective Date: May 26, 2024
Shipping Policy:
Shipping Methods:
- We use USPS for standard and expedited shipping, and occasionally UPS for heavier or special orders.
Shipping Costs:
- Shipping costs are calculated based on the weight of the items.
- Free standard shipping for orders over $25 USD.
- Free expedited shipping for orders over $50 USD.
Processing Time:
- Orders are processed and shipped within 1 to 2 business days (Monday to Friday).
Delivery Time:
- Standard shipping: Estimated delivery within 3 to 7 business days.
- Expedited shipping: Estimated delivery within 1 to 3 business days.
- Delivery times may vary depending on the carrier and shipping destination.
Shipping Areas:
- We ship to all U.S. states.
Lost or Damaged Shipments:
- If your shipment is lost or damaged, we offer a 100% refund, replacement, or store credit.
Refund and Return Policy:
Return Timeframe:
- For damaged or incorrect items: Returns must be initiated within 5 days of delivery.
- For packages not delivered: Returns must be initiated within 2 weeks of purchase.
Condition of Returned Items:
- Items should be returned in the condition received, with all original packaging and contents included.
Non-returnable Items:
- Gift cards
- Digital products
Return Process:
- Customers can initiate a return by:
- Contacting us at support@kingpepimedia.com
- Filling out the contact form on our website
- Scanning the QR code included with all orders
Refund Method:
- Refunds will be processed to the original payment method or as store credit.
Return Shipping Costs:
- For orders under $19.99 USD: Customers are responsible for return shipping costs.
- For orders $20 USD or more: We will provide a return shipping label via email.
Restocking Fees:
- No restocking fee for orders under $50 USD.
- A 15% restocking fee applies to orders of $50 USD or more.
Contact Us
For more information about our shipping, refund, and return policies, or if you have any questions or concerns, please contact us by email at support@kingpepimedia.com.