Frequent Asked Questions
Welcome to the King Pepi Media FAQ page. Here you'll find answers to common questions about our products, shipping, returns, and more. If you have any other questions, feel free to contact us at support@kingpepimedia.com.
General Questions
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What is King Pepi Media? King Pepi Media is a media store offering a variety of physical CDs, DVDs, and Blu-rays to customers in the United States.
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How can I contact King Pepi Media? You can reach us by email at support@kingpepimedia.com, fill out the contact form on our website, or scan the QR code included with your order.
Shipping
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What shipping methods do you use? We use USPS for standard and expedited shipping, and occasionally UPS for heavier orders.
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How are shipping costs calculated? Shipping costs are calculated based on the weight of the items. We offer free standard shipping for all orders and free expedited shipping for orders over $30 USD.
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How long does it take to process and ship my order? Orders are processed and shipped within 1 to 2 business days (Monday to Friday).
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What are the estimated delivery times? Standard shipping typically takes 3 to 7 business days, while expedited shipping takes 1 to 3 business days. Delivery times may vary depending on the carrier and shipping destination.
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Do you ship internationally? No, we currently only ship to all U.S. states.
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What happens if my shipment is lost or damaged? If your shipment is lost or damaged, we offer a 100% refund, replacement, or store credit.
Returns and Refunds
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What is your return/refund policy? Returns must be initiated within 5 days of delivery for damaged or incorrect items, and within 2 weeks for orders not received.
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What conditions must be met for a return? Items should be returned in the condition received, with all original packaging and contents included.
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Are there any items that cannot be returned? Yes, gift cards and digital products cannot be returned.
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How do I initiate a return? You can initiate a return by contacting us at support@kingpepimedia.com, filling out the contact form on our website, or scanning the QR code included with your order.
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How will I receive my refund? Refunds will be processed to the original payment method.
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Who pays for return shipping? We cover return shipping postage and fees.
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Is there a restocking fee? No there are no restocking fees.